Privacy Policy

1. Who we are

This website is operated by Arthur & Hamilton Limited ("we", "us", "our"), a HMO management and investment company registered in England and Wales (company number 14349650). Our registered office and main office is at 4th Floor, 14 Museum Place, City Centre, Cardiff, CF10 3BH. We are the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, contact us at info@arthurhamilton.uk or on 020 4538 9330.

2. The information we collect

We only collect the information we need to respond to you and provide our services:

• Information you give us through our enquiry and contact forms - such as your name, email address, phone number, property address and details, and the contents of your message.
• Marketing preferences - if you tick the consent box or subscribe to our updates, we record that you have agreed to hear from us.
• Limited technical information - our website stores a small preference (your light or dark theme choice) in your browser. We do not run user accounts or take payments on this site.

3. How we use your information, and our legal basis

• To respond to your enquiry and provide the information or services you have asked for - on the basis of our legitimate interests in running our business, or to take steps to enter into a contract with you.
• To send you property updates, advice and related information - only where you have given your consent, which you can withdraw at any time.
• To meet our legal and regulatory obligations.

4. Who we share it with

We do not sell your personal data. We share it only with trusted providers who help us run our business, including:

• Web3Forms - the service that securely processes our website form submissions and delivers them to our inbox.
• Our email, IT and professional service providers, where necessary to respond to you and deliver our services.

Our contact page also embeds a Google Map, and some of our content links to third-party sites (such as Zoopla, Rightmove and government pages), which have their own privacy policies.

5. International transfers

Some of our providers may process data outside the UK. Where they do, we take steps to ensure your data continues to be protected to UK standards.

6. How long we keep it

We keep your personal data only for as long as we need it to respond to your enquiry, provide our services, and meet our legal obligations - after which it is securely deleted.

7. Your rights

Under UK data protection law you have the right to access, correct, delete, restrict or object to our use of your personal data, to data portability, and to withdraw consent at any time. To exercise any of these, email info@arthurhamilton.uk.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

10. Contact us

Arthur & Hamilton Limited, 4th Floor, 14 Museum Place, City Centre, Cardiff, CF10 3BH.
Email: info@arthurhamilton.uk · Phone: 020 4538 9330